Friendly and knowledgeable staff members
The negative review is not for the Dr., he was outstanding. It is for the bill that I have received. Before my first appointment with the doctor, I went in person to book the appointment and to give them my insurance information to make sure that I’m aware of any out-of-pocket expenses. The staff who created my file and added my insurance information told me that I won’t have to pay anything out of the pocket. A week later, I came in for my appointment, and I was told I didn’t have to pay anything out of the pocket. Now, 3-4 weeks later, I receive a bill of $75. It seems like this is a tactic that they use because I had similar experience at their Physical Therapy clinic as well. I called to book the appointment. The person said I wouldn’t have to pay anything, then when I went for the appointment, they charged me $75. They could have told me on the phone about the charges, and I wouldn’t have driven 30 minutes for the appointment.
Dr. Richard P. Mackessy a kind and caring doctor. For many years he has given me relief from my orthopedic pain. I am so thankful to have chosen this great doctor.
Dr. Sustain clearly explained each step of my treatment plan. He made sure I understood all the options before proceeding. He has incredible knowledge and took the time to answer all my questions. I highly recommend him.
(Translated by Google) They have a pleasant service, I feel confident, the attention is fast, I am very happy. (Original) Tienen un servicio agradable me ciento en confianza la atención es rápido estoy muy feliz.